Tokopedia launches own order fulfillment service

Indonesian ecommerce unicorn Tokopedia launched its own order fulfillment service TokoCabang to help merchants expand their reach.

TokoCabang will take care of storage, order receipts, buyer support, product packaging, and product delivery to logistics agents. The Alibaba-backed company already has warehouse facilities spread across Indonesia, according to its website.

To use the service, stores will have to register for monthly subscription, which will cost 3,000 rupiah (US$0.21) per item for products to be kept in Tokopedia’s warehouses for above 60 days.

Tokopedia also specified that TokoCabang will not be available for products that are banned from its platform, as well as for fresh food and beverage, expired products, aerosols, and items with dimensions exceeding 40cm x 28cm x 28cm.

The service will also only be open to stores with a minimum Gold 1 reputation or Official Store label.

Tokopedia is the third most visited ecommerce platform in Southeast Asia for the first quarter of 2019. It’s only behind Lazada, which came in first, and Shopee, according to a report by online shopping aggregator iPrice and app analytics company App Annie.

As of writing, the Indonesian rupiah trades at about 14,445 to one US dollar.

Source: Miguel Cordon at https://www.techinasia.com