Where can robots assist in retail’s COVID-19 efforts?

Robots have been hailed for their effectiveness as contagion-proof workers in hospitals and are being seen as a potential solution for retail’s new COVID-19-related challenges.

Among the areas where robots may help retailers:

Shopping:

Enjoy the Store in Redding, CA is testing what it calls “telemarketing,” whereby an online browser logs onto a retailer’s website to take control of a robot inside the store, KRCTV reports. The browser then wheels the robot around the shop to view merchandise and can ask the staff questions.

Security:

In some overseas markets, robots are screening customers for mask-wearing and body temperature before they can go inside stores as well as monitoring social distancing compliance in public areas. Drones and robots are reminding people to socially distance. The police department in Westport, CT last month tested a “pandemic drone” that can monitor people’s temperatures from 190 feet away and detect sneezing, coughing and heart and breathing rates.

Sanitation:

Autonomous floor-scrubbing robots roaming floors can augment cleansing efforts and gauge which aisles are most heavily trafficked and need extra attention. On CBS News’ “60 Minutes” on Sunday, Amazon.com unveiled a UV light-emitting robot prototype designed to kill viruses and germs in its warehouses and Whole Foods stores.

Delivery:

At Broad Branch Market in Washington, D.C., about half of its deliveries a day to homes are handled by robots that look like picnic coolers. At one Best Buy store, a robotic cart was spotted supporting curbside delivery. Drones, sidewalk robots and self-driving cars all supporting delivery remain in test mode at numerous retailers, but COVID-19 is expected to be a catalyst for greater investments and adoption.

Scanning store shelves for stock-outs and automating pick and pack and other functions at warehouses are also touted as potential robotic benefits.

Beyond safety, retailers are looking to robotics for possible cost savings, although they face a potential backlash from replacing human workers.

Source article: Tom Ryan @ retailwire.com (May 13, 2020)