Learn How to Use Wegmans SCAN
Source: wegmans.com
Source article/video: https://www.whec.com/news/wegmans-scan-new-mobile-app-making-checkout-faster-in-the-palm-of-your-hand/5335810/ (May 1, 2010)
Wegmans SCAN: New mobile app making checkout faster right in the palm of your hand
Long, along with other shoppers at Rochester's East Avenue Wegmans, were already embracing the store's new Wegmans SCAN app.
The app takes the business of scanning your groceries away from the register. Connecting to the store's WiFi, the system lets customers use their phone cameras to scan the bar codes on products and add up a virtual shopping cart, with a tally of all the prices and taxes, as shoppers fill their real shopping carts, or bags.
Then, at the self-checkout kiosk, customers simply scan the Wegmans SCAN bar code and pay without having to scan each individual item again.
"One thing I really like is that it totals it up along the way so you know exactly what you'll be paying as you're shopping," said Dave Burnet of Rochester.
Like Long, Burnet worked in technology and Wegmans representatives admitted they'd chosen the East Avenue location because many customers in the neighborhood could be expected to be comfortable with tech.
So News10NBC joined Long to observe her experience as she downloaded the app and then took it for a test drive through the store.
"It was confusing at first at the produce to have to go back-and-forth and find the numbers and use the scale, which I don't usually use." Long said. "But I got used to it pretty quickly."
By the end of the process, Long was pleasantly surprised, especially when, at the touch of a key, she was able to apply a package of digital coupons she'd stored in her phone. She instantly watched her total cost shrink by more than $4 for her groceries.
One intrusive glitch, she complained, was that the app would repeatedly chirp out a reminder for her to continue shopping every time she switched to using another application on her phone. She also suggested a little more of a primer for a first-time user.
"It would've been nice if there was an option on there that just had 'this is how you use this,'" Long said. "Even if it was just three bullet points or something because I was like 'I don't know, what do I do?'"
Managers at the East Avenue store said company representatives had been offering tech support and soliciting feedback for any fixes or refinements on the app.
Wegmans said that if the app is successful with customers at the East Avenue store, it will be expanded in "a phased rollout of the program to additional stores."
