Drugstores looking for ways to compete with big-box retailers and online pharmacies

KEY POINTS

  • Many driving forces behind drugstore visits have faded or flipped on their heads during the pandemic. More consumers get prescriptions delivered to the home or are skipping the doctor’s office and don’t need over-the-counter medications for colds or the flu.

  • CVS Health, Walgreens and Rite Aid have looked for new ways to drive growth and compete with big-box retailers and pure-play online pharmacies.

  • CVS and Walgreens are adding more health-care services to their stores.

  • Rite Aid is focusing on wellness, such as carrying more natural products like sleep remedies and essential oils.

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Customer service will take over price and product as the main brand differentiator