Ocado Solutions Chief Executive: ‘It’s time to change the 20th-century grocery model’

A radical rethink of the grocery value chain and long-term investment in labour productivity growth are essential. Tinkering at the margin won’t be enough, argues Ocado Solutions chief executive Luke Jensen.

For grocery ‘old-timers’ like me, the past couple of years have been a source of huge pride, as well as frustration.

I’m proud of colleagues across our sector for the role they played on the front line of a global pandemic. For many, this meant adjusting decades of normal practice to a world in which shopping patterns changed overnight.